Quality Management

TIẾNG VIỆT

Modules

Quality Management

QUALITY MANAGEMENT

Course Code: BUS1119

Credits: 03

Prerequisite: Introduction to Management

Course instructor: MBA. Hoang Doan Phuong Thao

Textbooks:

1. Nguyễn Đình Phan (2015), Quản lý chất lượng trong các tổ chức, NXB Lao Động – Xã Hội.

2. Nguyễn Kim Định (2008), Giáo trình quản trị chất lượng, NXB Đại học Quốc Gia TP HCM.

Recommended reading materials:

1. Tạ Thi Kiều An, Ngô Thị Ánh, Nguyễn Văn Hoá, Nguyễn Hoàng Kiệt, Đinh Phượng Vương (2004), Quản lý chất lượng trong các tổ chức, NXB Thống kê.

2. John S. Oakland (1994), Quản lý chất lượng đồng bộ, Nhà xuất bản Thống kê.

3. ISO 9000, 9001, HACCP standards

4. Douglas C. Montgomery, Introduction to Statistical Quality Control (6^th edition), NXB John Wiley & Sons, Inc.

5. Websites:

www.tcvn.gov.vn(Official website of Vietnam’s Directorate for Standards, Metrology and Quality)

www.iso.org (Official website of the International Organization for Standardization)

COURSE GOALS

The course is designed to equip students with fundamental knowledge of quality management. Upon completion of the course, students will be able to:

Understand the role and principles of the quality management system within an organization
Identity internal and external factors that affect quality
Describe popular methods and standards for quality management worldwide
Use qualitative methods to control product/service quality
Realize the importance of quality management activities within the organization and demonstrate a commitment to building and maintaining a total quality management system in their future organization.

At the end of the course, students will be evaluated against the course’s expected learning outcomes, using Benjamin S. Bloom’s taxonomy (1956).

Course Description

The quality of products and services plays a pivotal role in the growth and success of a business; as a result, continuously assuring and improving quality to meet the pressing demands of customers is imperative. Many companies now realize that in order to be more competitive in the market, they need to take a comprehensive and proactive approach that encompassess a wide range of measures. One of these is the adoption of state-of-the-art management methods and internationally-recognized standards to be more effective and efficient in providing higher-quality products and services for customers. Together with this trend, the need for managers and non-managerial employees who have knowledge in quality management becomes more evident.

The course covers critical aspects of quality management (ie. Principles of quality management, popular philosophy and methods in quality manangement, international standards in quality, TQM, improving quality and statistical quality control tools), which will be helpful not only for students wishing to obtain more specialized management knowledge but also for people who are holding managerial positions in businesses.

EXPECTED LEARNING OUTCOMES

CRITERIA	CODE	EXPECTED LEARNING OUTCOMES	CAPACITY
KNOWLEDGE	1.1.3.1.	Understand knowledge and have ability to think systematically in resolving organizational management issues
KNOWLEDGE	1.1.3.3.	Understand business law and demonstrate professional ethics.
SKILLS	2.2.1.1.	Ability to identify and recognize problems in management, production and business
	2.2.1.4.	Ability to manage an action plan, implement a specific task such as a business plan
	2.2.2.1.	Ability to form a business idea, plan and implement it
	2.2.3.3	Ability to organize and identify the key elements in problem solving
	2.2.4.4.	Be able to manage resources and time
	2.2.5.3.	Demonstrate ethics, honesty and responsibility
	2.2.5.4.	Demonstrate a professional attitude in problem solving
	2.3.1.5.	Engage in critical listening
	2.3.2.4.	Ability to cooperate with others in group
attitudes	3.4.1.4.	Be aware of topical issues
	3.4.2.2.	Ability to manage conflicts in the organization
	3.4.3.4.	Ability to use methods and tools for self-study

COURSE ASSESSMENT

ASSESSMENT TYPES		ASSESSMENT EVIDENCE	COURSE LEARNING OUTCOMES	PERCENTAGE
PARTICIPATION (20%)	PRESENTATION Relevant topics are assigned to or chosen by groups. Groups will do research, present their findings and respond to questions raised by course instructor and other students.	20%
		Assess the preparation of presentation content.	1.1.3.1, 1.1.3.3, 2.2.1.1, 2.2.1.4, 2.2.3.3	50%
		Assess the ability to speak in front of the public (class), ability to use media and other tools to convey the content/message.	1.1.3.1, 1.1.3.3, 2.2.1.1, 2.2.1.4, 2.2.2.1, 2.2.3.3, 2.2.4.4, 2.2.5.3, 2.2.5.4	30%
		Assess the ability to interact with instructor and other students to defend their views as well as accept new perspectives	2.2.5.4, 2.3.1.5, 2.3.2.4, 3.4.3.4	20%
MID-TERM (20%)	MIDTERM EXAM This lasts 45 minutes with questions covering the first 5 chapters, using multiple choice questions and case study.	20%
		Assess the level of knowledge/information.	1.1.3.1, 1.1.3.3, 2.2.1.1, 2.2.1.4, 2.2.2.1, 2.2.3.3	50%
		Assess the ability to think logically, to provide a valid argument and to apply principles into practice to solve a problem.	1.1.3.1, 1.1.1.3, 2.2.2.1., 2.2.1.4, 2.2.2.1, 2.2.3.3, 2.2.4.4, 2.2.5.3, 2.2.5.4, 2.3.1.5	20%
		Assess creativity and ability to identify a problem in quality management.	2.2.1.4, 2.2.3.3, 2.2.4.4, 2.3.1.5, 3.4.1.4, 3.4.2.2, 3.4.3.4	20%
		Assess the ability to write in an academic style, to apply combined knowledge to solve a problem	2.2.1.1, 2.2.1.4, 2.2.3.3, 2.3.1.5, 3.4.2.2, 3.4.3.4	10%
FINAL (60%)	FINAL EXAM The exam which last 60 minutes includes 2 questions covering both theory and calculations.	60%
		Assess the level of knowledge/information obtained, and ability to systematize and apply knowledge to explain a certain situation.	1.1.3.1, 1.1.3.3, 2.2.1.1, 2.2.1.4, 2.2.2.1, 2.2.3.3	50%
		Assess the ability to think logically, presenting compelling arguments, and combining theory and practice to solve a problem.	1.1.3.1, 1.1.1.3, 2.2.2.1., 2.2.1.4, 2.2.2.1, 2.2.3.3, 2.2.4.4, 2.2.5.3, 2.2.5.4, 2.3.1.5	20%
		Assess creativeness and the ability to identify an issue in quality management	2.2.1.4, 2.2.3.3, 2.2.4.4, 2.3.1.5, 3.4.1.4, 3.4.2.2, 3.4.3.4	20%
		Assess the ability to write in an academic style, be creative and flexible in applying in-depth knowledge in solving a problem.	2.2.1.1, 2.2.1.4, 2.2.3.3, 2.3.1.5, 3.4.2.2, 3.4.3.4	10%