Administrative Office Management

TIẾNG VIỆT

Modules

Administrative Office Management

ADMINISTRATIVE OFFICE MANAGEMENT

Course Code: BUS1120

Course duration: 03 credits

Course prerequisites: Mannagement

Lecturer in charge: MBA. Nguyen Thi Binh Minh

Supporting lecturer:

Course reference:

1. Nguyen Huu Than (2012), Administrative Office Management, Labour and Social Publishing House, VN.

The textbook is compiled according to the modern administrative office management standards of ASEAN countries and developed countries, combined with teaching, research and practical experience in the United States, Canada, England, Australia and Hong Kong of the author herself. Legal documents on administrative work in Vietnam are also updated in the textbook.

2. Nguyen Thanh Do, Nguyen Ngoc Diep, Tran Phuong Hien (2012), Office Administration, Publishing House of the National Economics University, VN.

3. Dong Thi Thanh Phuong, Nguyen Ngoc An (2009), Administrative Office Management, Statistics Publishing House, VN

4. Nguyen Minh Tuan, Nguyen Nam Ha, Dang Cong Trang, Nguyen Thi Ngoc Binh (2011), Office Administration, National Political Publishing House, VN

5. Mike Harvey (1996), Administrative Office Management (translated), Statistics Publishing House, VN

COURSE GOALS

The course provides students with theoretical knowledge, hands-on skills and practical applications related to administrative office management such as administrative text editting and organizing, arranging the calendar of work; holding meetings and communicating at offices, etc.

The course focuses on administrative activities in the business (business administration). The knowledge of administrative management in offices is fundamental for managing and handling office administrative work for the purpose of business development.

After completing this course, students should be able to edit common administrative texts and participate in the management of administrative activities in organizations. Capabilities are classified on the basis of Benjamin S. Bloom's 6-scale benchmark (1956).

Course Description

The course covers the administrative work and office administrative management functions in the organization. Course content focuses on planning and organizing performance, monitoring the delivery of office administrative services, organizing office and staff, etc. Students will participate in the expected role of an office manager and will be provided with the knowledge and skills to engage in interactive practice.

After completing this course, students should be able to apply the knowledge they have learned to carry out administrative work at the units in the organizations; to engage in leadership, and to manage administrative activities to effectively assist completion of your professional career in the future.

EXPECTED LEARNING OUTCOMES

CRITERIA	CODE	EXPECTED LEARNING OUTCOMES	CAPACITY
KNOWLEDGE	1.1.1.3	Apply knowledge of social sciences and humanities to solve organizational and management problems.
KNOWLEDGE	1.1.3.1.	Have knowledge and ability to think systematically to solve organizational issues
SKILLS	2.2.3.2	Have ability to sort out problems and interact within the system
	2.2.4.1.	Develop self-awareness of one’s characteristics, personality traits and knowledge
	2.2.4.4.	Have ability to manage time and other resources
	2.2.5.3.	Demonstrate professional ethics, integrity and responsibility
	2.2.5.4.	Demonstrate a professional attitude when solving a business problem
	2.3.1.2.	Have ability to establish an effective communication structure with partners
	2.3.1.3.	Have ability to communicate in writing and multimedia
	2.3.1.4	Have ability to effectively present problems or ideas in public
	2.3.1.5.	Demonstrate critical listening and critical thinking
	2.3.2.1.	Have ability to form independent working groups
	2.3.2.2.	Have ability to organize team activities to achieve goals
attitudes	3.4.1.2.	Be aware of law, history and culture knowledge
	3.4.2.2.	Have ability to manage conflicts in the organization
	3.4.3.3.	Have ability to build personal goals including career development

COURSE ASSESSMENT

ASSESSMENT TYPES		ASSESSMENT EVIDENCE	COURSE LEARNING OUTCOME	PERCENTAGE (%)
ASSESSMENT OFTHE LEARNING PROCESS (20%)	COURSE PROJECTS (ESSAY) (Students are divided into 9 groups. Each group performs a essay. It takes 2 weeks, students do not participate in theoretical study in class, but they visit agencies, organizations and enterprises to study and collect materials and information for the essay. The content of the essay is to evaluate the work of text editing and documents management in an agency or organization. Each group can selects any organization)	20%
		Assess of understanding and applying course theoretical knowledge.	1.1.1.3, 1.1.3.1, 2.2.3.2, 2.2.4.1, 2.2.4.4, 2.2.5.3, 2.2.5.4, 2.3.1.2, 2.3.1.3, 3.4.1.2	60%
		Assess the ability of the coherent presentation, logical structure of an essay as required by a basic scientific report	1.1.3.1, 2.2.3.2, 2.3.1.2, 2.3.1.3	40%
MIDTERM ASSESSMENT (20%)	SIMULATION (Group Practice: Holds a meeting with the theme, "Finding Ideas to Solve a Business Problem in an Organization." Each group has 40 minutes to perform case simulations and solve problems, then participate in interaction, peer review in front of the classroom)	20%
		Assess the ability to understand and apply course knowledge to solve specific hypothetical situations.	1.1.1.3, 1.1.3.1, 2.2.3.2, 2.2.4.1, 2.2.4.4, 2.2.5.3, 2.2.5.4, 2.3.1.2, 2.3.1.3, 3.4.1.2	50%
		Assess the role playing, how the team works, and how to use appropriate support tools	2.2.3.2, 2.2.4.1, 2.2.4.4, 2.2.5.3, 2.2.5.4, 2.3.1.2, 2.3.2.1, 2.3.2.2, 3.4.2.2, 3.4.3.3	20%
		Assess the logic, creativity of the simulation situation	1.1.1.3, 1.1.3.1, 2.2.3.2, 2.2.4.1, 2.2.4.4, 2.2.5.3, 2.2.5.4, 2.3.1.2, 2.3.1.3, 3.4.1.2	10%
		Assess the ability to interact directly between students with each other, with lecturer to consolidate knowledge, receive new findings with the positive spirit.	2.2.5.4, 2.3.1.2, 2.3.1.3, 2.3.1.4, 2.3.1.5	10%
		Assess the positive working attitude of the team members	2.2.5.3, 2.2.5.4, 2.3.2.2	10%
FINAL ASSESSMENT (60%)	CONSTRUCTED-RESPONSE TEST (75-minute test, including theoretical questions and case studies)	60%
		Assess the level of knowledge understanding of students, the ability to systematize and apply knowledge.	1.1.1.3, 1.1.3.1, 2.2.3.2, 2.2.4.1, 2.2.4.4, 2.2.5.3, 2.2.5.4, 2.3.1.2, 2.3.1.3, 3.4.1.2	60%
		Assess the ability to analyze information and solve situations	1.1.1.3, 1.1.3.1, 2.2.3.2, 2.2.4.1, 2.2.4.4, 2.2.5.3, 2.2.5.4, 2.3.1.2, 2.3.1.3, 3.4.1.2	30%
		Assess the skills to present test logically, clearly, cleanly.	1.1.3.1,2.2.3.2, 2.3.1.2, 2.3.1.3	10%